Ordering Information

At Clothes To Nature we aim to provide you, the customer, a high level and friendly service. Focusing on 100% Customer Satisfaction, we aim to ensure that your experience is one that you will want to recommend us to your friends.

We commissioned our site with the following aims in mind:

1. Security - The security of our customer's payment is our top priority. All payments are made through a secure third party payment gateway. This service is provided by Sagepay, a UK leader in online payment security. Sage Pay is Level 1 (the highest level) Payment Card Industry Data Security Standards (PCI DSS) compliant.

2. Privacy - We can assure you that the information that you provide us will be held in accordance with Data Protection legislation. Please see our Privacy Statement Page for more info.

3. Accessibility - Here at Clothes To Nature making sure the Information on our website is easily accessible to all is a high priority.

Delivery Information and Returns Policy

Clothes to Nature aims to meet current Distance Selling Regulations

1. Delivery Information - We aim to despatch all orders within 7-14 working days of receipt. In the event that your order will take longer than this, we will contact you to notify you of the expected delivery date, and you will have the option to cancel if you wish.

2. Returns Policy - If you are not delighted with your purchase you are welcome to return it to us within 7 days of receipt of the goods for a refund or replacement. If you cancel your order you will have your payment refunded provided you return your goods in perfect condition, with all packaging, to us at Clothes To Nature, 3 Lametton Green, St Keyne, Liskeard, Cornwall, PL14 4SE. Before returning any goods please phone our office for advice on 0157 9340 906.

Note: If you are returning your item for a refund it is your responsibility to pay the cost of postage. If however you are returning an item for replacement the cost of the postage will be refunded to your Credit/Debit card that you used at the time of placing your order. Any items returned to us that are lost in transit will not be credited. We therefore recommend that you use Royal Mail's signed for service.

3. Damages - in the unlikely event that the goods you receive from us are damaged or faulty please contact as soon as possible so that we can rectify the problem. This does not affect your statutory rights.

3. Complaints - in the unlikely event that you have a complaint about the service that you receive, please email complaints@clothes-to-nature.co.uk.